DeepHealth is hiring : Technical Writer in Somerville

Overview

Technical Writer at DeepHealth

Base pay range

$80,000.00 / yr - $80,000.00 / yr

Job Description

Job Title : Technical Writer

Reports to : Director for Professional Services

FLSA Status : Exempt

We are seeking a detail-oriented Technical Writer to join our Operations team. The primary responsibility of this role will be to create clear, concise, and accurate support documentation that empowers our users and internal support teams to effectively utilize and troubleshoot our software solutions. The ideal candidate will understand IT concepts and the ability to translate technical information into easily understandable content.

Responsibilities

• Develop, write, and edit a wide range of technical documentation, including but not limited to : user manuals and guides for IT systems and applications; knowledge base articles and FAQs for common issues; troubleshooting guides for IT support staff and end-users; installation and configuration guides; system administration guides.
• Assist with release notes and update summaries.
• Collaborate closely with IT engineers, developers, product managers, and support teams to gather information and ensure documentation accuracy and completeness.
• Organize and maintain existing documentation to ensure it is up-to-date and easily accessible.
• Identify opportunities to improve the clarity, usability, and effectiveness of existing documentation.
• Ensure all documentation adheres to established style guides, terminology, and branding standards.
• Participate in the review process for technical content, incorporating feedback from subject matter experts.
• Assist in the development and implementation of documentation best practices and processes.

Note : This is not an exhaustive list of duties. Management retains the right to add or change duties at any time.

Minimum Qualifications, Education And Experience

Preferred Qualifications

Quality Standards

Physical Demands

This position may require sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling or feeling, speaking, listening, and high-level cognitive thinking. May lift up to 10 pounds occasionally. Travel up to 10% of the time.

Working Environment

Remote. Domestic / international travel up to 10% may be required.

Accommodations

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

Locations

Remote

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