Repo Remarketing & Insurance Specialist

Location :

4224 Ridge Lea Road - Amherst, New York 14226

Hours :

Monday- Friday from 8 : 00am-4 : 30pm

Location : Hybrid with Wednesday and Friday being in office

ABOUT THE JOB (JOB BRIEF) :

The Lead Specialist is responsible for overseeing the financial and administrative processes when a borrower's consumer or commercial collateral is deemed a total loss by an insurance provider. This role involves handling both inbound and outbound calls related to total loss secured accounts, while actively managing tasks across the repossession, remarketing, and insurance teams. As an evolving position, it also includes participating in projects, adapting to new procedures, and supporting the development and implementation of updated processes. This position is part of the repo team and could involve supporting other established processes in addition to the projects etc..

ESSENTIAL JOB FUNCTIONS :

• Place / receive calls via the telephone.
• Add, change, and delete information in multiple file screens within multiple collection systems.
• Comply with all policies and procedures as outlined in operating instructions.
• Serve as entry point for the identification, routing, and documentation of all pertinent collection support processes (I.E. : modifications, bankruptcy, skip-tracing, etc.).
• Collaborate with insurance carriers, internal departments, and third-party administrators to process claims.
• Meet minimum individual and departmental goals and service level agreements.
• Adhere to Federal Regulatory requirements regarding debt collections.
• Participate in procedure reviews and updates, ensuring alignment with operational and compliance standards.

REQUIRED QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

COMPETENCIES / SKILLS :

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $20 to $24.00 per hour depending on location and job-related factors such as level of experience.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date : 10 / 22 / 2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.