Part-Time Concierge - Evenings and Weekends

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Paid time off

Job Summary :

The part-time Concierge plays a crucial role in our community by managing all incoming communication, ensuring a welcoming environment for residents and visitors, and providing essential administrative support. This position requires a candidate with excellent organizational skills, a friendly demeanor, and a commitment to maintaining a positive living experience for our residents.

Performance Requirements :

• Answer all incoming phone calls promptly, direct calls to the appropriate parties, and ensure messages are delivered in a timely manner.
• Greet visitors and residents warmly, offering assistance and information as needed.
• Distribute business and inter-office mail efficiently.
• Manage Guest Suite reservations, including check-in / check-out procedures and handling payment transactions.
• Monitor and restock office supplies, forwarding supply needs to the Director of Administrative Services.
• Complete work order tickets for maintenance or housekeeping services, entering requests into the AOD program.
• Assist residents in making reservations for dining, shopping, and other services.
• Accept and manage package deliveries, notifying residents promptly and facilitating delivery as requested.
• Maintain records, including resident contact information, key logs, and the "Out of Town" list.
• Be knowledgeable about emergency response procedures and the Up and About System.
• Assist in training new staff members within the department when required.

Special Demands :

• Genuine interest in geriatric care and a commitment to upholding the facility's philosophy.
• Maintain a well-groomed appearance and a courteous, friendly, patient, and congenial manner at all times.

Qualifications :

• Education : High School diploma or equivalent.
• Training and Experience : Ability to work well under pressure with a high degree of interruption. Proficient in typing, filing, and handling a multi-line telephone system. Knowledge of Microsoft Office is necessary.
• Must maintain good public relations with a positive work attitude in the work environment.

Equal Opportunity Employer (EOE) / Minority / Female / Veteran / Disability - Drug-Free Workplace