Manager of 988 Operations - Monitoring & Analytics

Job Title : Manager of 988 Operations - Monitoring & Analytics

Department : 988

Reports to : Director of 988 Operations

Location : Remote

Travel : 10%

Salary Range : $80K to 90K

• New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Objective :

The Manager of Operations - Monitoring & Analytics will be responsible for monitoring the uptime for the 988 Lifeline network. This person will analyze, distribute, and report on various data generated by the network and provide assessment of and recommendations to improve overall network stability and efficiency. The position will manage a 24 / 7 team of network monitors and coordinate activities related to significant events, including outage, incident, and surge. Overall, this role is vital to ensuring data-driven understanding of 988 operational performance. This is a grant-funded position, with guaranteed funding through September 2026 with the possibility of extension.

Essential Duties and Responsibilities :

Required Skills / Abilities / Qualifications :

Preferred Qualifications :

Physical Requirements :

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit / parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.