Production Specialist II - 3rd Shift

Overview

Job Description : At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Job Description

Responsible for data entry of detailed payment information from remittance documents according to customer specifications. Also responsible for keying dollar amounts from legal line on check. Performs routine data entry task under close supervision. Decisions have impact on internal and external client relationships. Ability to pay close attention to detail, work with speed and accuracy under pressure of heavy workloads and deadlines. Candidate must be flexible around shift scheduling and end time and be willing to learn additional functions.

Schedule

Thu - Mon | 10 : 30pm - 7 : 00am

Responsibilities

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Qualifications

Skills

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

For internal employees; participation in a work from home posture does not make you ineligible to post.

Shift

3rd shift (United States of America)

Hours Per Week

40

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