Service Desk AnalystVirtualVocations • Rockford, Illinois, United States
Service Desk Analyst
VirtualVocations • Rockford, Illinois, United States
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A company is looking for a Service Desk Analyst to provide remote IT support from 11 am to 8 pm.
Key Responsibilities
Provide white-glove End User Service Desk Support via phone, email, and chat
Manage incidents and requests within ticketing systems like ServiceNow, Freshservice, or Zendesk
Provide remote hardware support for various devices and perform software / application support
Required Qualifications
CompTIA A+ certification
Experience supporting Microsoft 365, Windows 10, and Active Directory
1+ year Mac OS experience
2-3 years of progressive experience in a Technical Support role
College or technology school degree preferred
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Service Desk Analyst • Rockford, Illinois, United States
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