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Mortgage Loan Servicing Representative

Mortgage Loan Servicing Representative

Commerce BankKansas City, MO, US
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Mortgage Loan Servicing Representative

The main purpose of this job is to handle every aspect of a mortgage loan after origination. This role handles customer service, escrow accounts, loss mitigation, taxes, insurance, modifications, accounting, investor accounting, and payoffs.

Essential Functions

  • Perform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions; includes administration, cashiering, new loans / acquisitions, special loans, escrow, investor accounting, customer service, or default.
  • Process mortgage releases and subsequent documents to borrowers.
  • Perform customer service via telephone, email, and chat.
  • Perform other duties as assigned.

Knowledge, Skills & Abilities Required

  • Thorough knowledge of all aspects of the specific functional area and ability to understand the interrelationship of all mortgage servicing functions and the resulting impact.
  • Demonstrates self-initiative in problem identification or provides assistance as needed within specific functional area as well as the group.
  • Ability to work with other departments to meet time requirements.
  • Ability to consistently meet or exceed minimum departmental productivity standards.
  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
  • Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills.
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values.
  • Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook.

    • Education & Experience

  • High school diploma or equivalent combination of education and experience required.
  • 2+ years Real Estate loan experience required.
  • 2+ years of customer service via telephone, email, and chat experience preferred.

    • The level of role is determined by knowledge, experience, skills, abilities, and education.

    The compensation range for this position is $18.55 to $26.90 per hour.

    Location : 922 Walnut St, Kansas City, Missouri 64106

    Time Type : Full time

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    Loan Servicing Representative • Kansas City, MO, US