Embedded Engineer Coordinator Chicago

Who You Are

It’s our fears that will limit our success, not our mistakes. The secret to successful hiring is to look for people who are not afraid of failing and want to change the world” – E80 Group CEO and Founder, Enrico Grassi

Sounds like you?  Great! Here’s what E80 Group has to offer.

Position Description

The Customer Service Embedded Engineering Coordinator coordinates Embedded Engineers’ work and provides technical support to them. Performs electrical and mechanical maintenance in a field of automation and warehouse system management.

Duties and Responsibilities :

• Responsible for coordinating Embedded Engineering team work
• Coordinates overall maintenance and improvement efforts, customer satisfaction for embedded sites
• Provides technical support and expertise to Embedded Engineers and coverages for mechanical, electrical and hydraulic preventive maintenance duties on laser guided vehicle (LGV) if needed
• Schedules and coordinates all Embedded Engineering absence coverage
• Develops Embedded Engineers’ skills and encourages growth
• Ensures Embedded Engineering efforts are effective and customers’ requirements are met including daily reporting efforts
• Provides Customer Care Management with regular updates and reports about the status of site activities
• Plans, develops, instructs  and provides ongoing technical training in technologies and procedures for technicians
• Assists in resolving customer issues and complaints related to electrical / mechanical hardware failures
• Supports the implementations of retrofits and modifications at customer sites
• Proposes options for customer training and certification
• Multiple yearly visits to embedded team members
• Holds monthly phone calls with the customer in regards to Embedded Engineering performance

Qualifications :

What's in It for You

Compensation : $85K - $95K DOE (FLSA Exempt)

Benefits : Health, Dental, Vision Insurance, Life, STD, LTD, PTO, 401K match

Location : Chicago, IL

Travel : Up to 50%

Not just a job, but Career growth : Our steady year-on-year growth fosters a culture of talent development where we constantly create opportunities for you to learn, grow, and feel empowered to reach your full potential, no matter which career path you choose.

E80 World Academy : Be prepared to be impressed by our innovative training and learning programs. We offer cutting-edge insights to help you refine your expertise and succeed in your role.

BE80 :  You’ll be part of a dynamic, collaborative team where giving back is at the core of our success and central to the #BE80 Culture.

Qualified applicants will receive consideration.

E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68 / 1999 and give special consideration to candidates in protected categories.