Logistics Coordinator

Position / Title : Logistics Coordinator Exempt / Non-Exempt : Exempt Reports to : Customer Service and Logistics Manager GENERAL SUMMARY OF POSITION : The Logistics Coordinator performs in an operational, customer service, and sales support capacity. They are responsible for identifying the most efficient means of moving our customer's freight, resolving client conflict, and building valuable relationships with carriers. CORE & ESSENTIAL : TASKS : Develop and manage the end-to-end scheduling and execution of all outbound shipments exercising discretion and independent judgment to coordinate freight carriers, negotiate freight rates, select cost effective and efficient freight solutions, coordinate with internal teams (e.g., Sales, Warehouse), and determine customer requirements to ensure on-time delivery. Manage the daily flow of orders and transactions, prioritizing urgent shipments and adjusting schedules proactively to mitigate delays or disruptions in the supply chain. Serve as the primary liaison between the warehouse / operations team and external logistics partners (carriers, 3PLs), ensuring all parties have accurate and timely information for load tender and pickup. Establish and maintain a real-time, centralized scheduling system for all logistical movements, providing accurate visibility to stakeholders. Investigate and resolve complex shipment issues like delays, damaged goods, or incorrect deliveries. This involves making real-time decisions on re-routing, carrier disputes, or expedited service without a manager's direct oversight. Prepare and process shipping documents, such as bills of lading, packing slips, and export paperwork. Monitor scheduled delivery dates and expedite shipments when necessary to meet deadlines. Analyze logistics performance metrics (e.g., on-time delivery, costs, and efficiency). Identify opportunities for process optimization and implement continuous improvement initiatives. Prepare and review reports to provide insights on logistics operations and performance. Accurately and efficiently enters data. Reviews previous day’s transactions to ensure the transactions are complete. Serves as point of contact for the Company by answering telephone and emails involving transportation and scheduling, and correctly dispatching the communications to the appropriate parties in a timely manner. Continually monitor, prioritize, and manage load schedule changes and responds in a timely and effective manner. Ensure all logistics processes comply with applicable regulations, including international trade laws and customs procedures. Assists with filing claims for damaged or lost freight. Assists with other administrative responsibilities and coverage for team members as needed. Other duties as assigned. QUALIFICATIONS & SKILLS : Minimum 2-5 years’ experience in a logistical / scheduling environment or bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Trained and well versed in lean tools and processes. Strong experience working with key continuous improvement tools. Demonstrated aptitude for problem-solving, documentation skills, research and resolution skills, data analysis and multi-tasking skills are essential. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications, ERP experience and contact management software. Ability to manage and successfully work under tight time constraints. Adherence to health and safety regulations (e.g. use of protective gear). PHYSICAL REQUIREMENTS : Ability to communicate orally in a clear, concise, and effective manner with the vendors, sales representatives, management, staff, and the public in face-to-face, one-on-one and group settings. Ability to use a telephone for communication. Ability to maintain regular, predictable, and punctual attendance at the facility. Ability to establish and maintain effective working relationships with others. Use office equipment such as a personal computer, copier, and facsimile machines. Ability to communicate in writing in a clear, concise, and effective manner. Sit, walk and / or stand for extended time periods. Hearing and vision required to be within normal ranges. Read at, above, and below shoulder height. Occasionally stoop, kneel, or crouch. Sufficient manual dexterity required to operate equipment. Normal range of tolerance to household and other types of typical industrial / construction chemicals and solvents. EQUAL OPPORTUNITY EMPLOYER : The Company is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, protected veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age, disability, or any other legally protected characteristic under applicable law. The Company is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with The Company, please send an e-mail to hr@garlandind.com to let us know the nature of your accommodation request and your contact information.