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Claims Specialist
Claims SpecialistTOC Logistics • Indianapolis, IN, US
Claims Specialist

Claims Specialist

TOC Logistics • Indianapolis, IN, US
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Protrans Freight Claims Specialist

The ProTrans Freight Claims Specialist investigates, processes, and resolves claims for lost, damaged, or delayed freight shipments. This is accomplished by reviewing documentation, communicating with carriers, internal drivers, stakeholders, and customers, gathering evidence, and ensuring compliance with regulations and company policies. This role serves as a central point of contact for the claims process, aiming to recover costs, mitigate loss exposures to the business, and minimize supply chain disruptions.

Key Responsibilities

  • Claim Investigation

Reviewing shipment documentation, such as Bills of Lading (BOL) and Proof of Delivery (POD) and gathering evidence to understand the claim.

  • Documentation Management

    • Ensuring all necessary documents are collected, submitted on time, and that there are no discrepancies that could lead to claim denial or negative repercussions.

  • Stakeholder Communication

    • Acting as the primary point of contact to provide updates, gather information, and facilitate communication between carriers, customers, and internal teams.

  • Compliance

    • Ensuring adherence to company policies as well as local, state, and federal regulations throughout the claims process.

  • Claim Resolution

    • Working to resolve claims by ensuring accurate valuation of losses and coordinating to reach a fair settlement.

  • Process Improvement

    • Monitoring claim trends and identifying opportunities to reduce the frequency and severity of future claims.

    Education and Experience

  • At least 5 years of working experience within freight and logistics claims processing.
  • Highschool diploma required
  • Strong communication and organizational skills.
  • Proficiency with Microsoft Office and data entry systems.

    • Competencies

  • Industry Knowledge : A strong understanding of the transportation and logistics industry, including freight processes and relevant processes or regulations.
  • Attention to Detail : Meticulous attention to detail is crucial for reviewing documents and identifying discrepancies.
  • Communication Skills : Excellent written and verbal communication skills to effectively interact with various stakeholders.
  • Problem-Solving : Ability to analyze complex situations, evaluate damages, and strategically resolve claims.

    • Travel

  • 0-10%

    • Language Skills

  • This role requires superior verbal and written communication skills in English (Bilingual in Spanish and English a plus)

    • Physical Demands

  • This position requires the ability to work with the computer for long periods of time.

    • Disclaimer

    The above job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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