Part-Time Mortgage Servicing - Customer Service Representative -

Mortgage Servicing Professionals

Leidos is seeking part-time Mortgage Servicing Professionals at the FHA Resource Center in Indianapolis, IN. Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What's in it for you?

Monday - Friday schedule with no weekend work

Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans

Immediate and ongoing training to support your success

Discounted Leidos stock purchase and other Employee Discounts

Company-wide career mobility

Company-sponsored Public Trust eligibility upon hire

Voluntary overtime may be available based on business needs

Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year (pro-rated if part-time)

11 paid holidays per year (pro-rated if part-time)

Mortgage Servicing opportunities available :

Part-time (25 - 29 hours a week)

10 : 00 am - 6 : 30 pm ET in Indianapolis, IN (subject to change based on customer needs)

As a Mortgage Servicing Customer Service Representative, you will :

Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures

Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requests

Follow standard operating procedures for various topics, systems, and contact channels

Document all of your contacts in a database

Keep up to date on FHA mortgage processes and procedures

To be a successful Mortgage Servicing Customer Service Representative, you will possess :

The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients

Excellent time management skills and dependability

Strong written and verbal communication skills, including telephone etiquette

Keyboarding proficiency of at least 40 words per minute

Required Qualifications :

High School diploma or General Educational Development (GED) certificate

Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist)

Minimum of 1 year of contact center experience or telephone customer service experience.

Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Ability to work an 8-hour shift (including a 30-minute lunch break), Monday Friday, based on business needs

English or Bilingual in English / Spanish is a plus - verbal and written

Desired Qualifications :

FHA knowledge / experience

Contact Center experience (Omnichannel)

The pay for this position is $18-$21 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through their wages and benefits.