Operations Coordinator- North America

Job Description

Job Description

Salary :

Natural Habitat Adventures (Nat Hab), a nature-focused global adventure travel company based in Colorado, is seekingan Operations Coordinator to serve as a member of the Adventure Operations team, the department that coordinates all logistics for Nat Habs global slate of trips.

The Operations Coordinator is primarily responsible for ensuring that partners and field staff have the information and resources they need to deliver an exceptional guest experience on departures throughout North America. This position requires a local candidate, as in-office attendance is expected at least two days per week.

RESPONSIBILITIES

• Thoroughly review, compile, and send departure-specific information to Nat Hab's in-country operators, contracted partners (hotels, restaurants, service providers) and Field Team. Most communication is done via email working heavily in our CRM software (FileMaker Pro). Guest information includes passport details, flight itineraries, medical / dietary information, and special requests.
• Organize select program details and logistics for destinations around the world, working intimately with Trip Owners and other staff (as needed). Logistics include, but are not limited to, scheduling and confirming restaurant, activity, and transportation needs on select programs, assisting with Expedition Leader and field staff flights, facilitating guest visa needs, and the management of room releases with individual properties and operators.
• Assist with or own the creation and dissemination of field team documentation.
• Assist with or own accurate data entry, record-keeping, and maintaining operational databases, ensuring data and content integrity across all platforms.
• Act as a resource for in-house Adventure Specialist and Guest Services colleagues regarding trip-specific information such as itinerary, hotel, meal or transportation details, travel documents, etc.
• May assist with the research and development of new itineraries or programs.
• May include the management of vendor or partner relationships and / or invoices.
• This is a collaborative team role that includes supporting / backing up Trip Owners as needed.
• May assist in the planning and execution oftraining retreats locally and around the world.
• The position may include other responsibilities and opportunities not listed above.

SKILLS AND QUALIFICATIONS

COMPENSATION

Compensation commensurate with experience. Starting Salary Range : $58,000 $60,000 USD. (Per Colorados Equal Pay for Equal Work Act, employers must include compensation ranges in job postings). This is a full-time, exempt position.

The benefits of this position include generous paid time off, paid holidays, annual opportunities for paid travel on Nat Habs worldwide nature adventures, free stays at the companys leased houses in the Colorado mountains and in Louisville (near the office), significant discounts on travel experiences with partner companies, and pro deal discounts on outdoor clothing / gear. The Louisville, Colorado office near Boulder is surrounded by paved paths and natural trails with panoramic views of the foothills and Rocky Mountains. The office campus features an on-site fitness facility and caf serving daily breakfast and lunch, including a full-service espresso bar with locally roasted coffee.Eligibility for medical insurance, participation in 401(k) with company match,parental leaveand sabbaticalare availableafter a pre-determinedperiod.

All benefits are subject to change.

LOCATION AND TRAVEL

This position is based in Louisville, Colorado and requires attendance in the office at least two days per week.

This position will also require approximately two to three weeks of travel to meet the needs of the role (exact amount of travel is subject to change and is based on annual needs).

This travel policy may be amended or updated at any time, at the companys discretion.

WORKING HOURS

Nat Habs office hours are currently Monday - Friday from 8 AM to 5 PM MT. We also open on Saturdays from 8 AM to 3 PM for select members of our guest-facing teams. Additional hours may be required to meet your goals as needed.

DIVERSITY AND INCLUSION STATEMENT

Natural Habitat Adventures encourages and supports diversity in adventure travel, and we invite employees from all walks of life to journey with us. Even if you dont have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

DISCLAIMER STATEMENT

This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position.It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required of persons so classified or assigned.