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Customer Service

Customer Service

LowesGermfask, MI, United States
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Job Title : Customer Service Representative

Employer : Lowe’s

Job Description :

As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing product information. You will play a key role in enhancing the customer experience, ensuring customer satisfaction, and supporting overall store operations.

Key Responsibilities :

  • Greet and assist customers with inquiries and product information.
  • Resolve customer issues and complaints in a timely and professional manner.
  • Process returns, exchanges, and refunds.
  • Assist customers with locating products and providing recommendations.
  • Maintain a clean and organized customer service area.
  • Follow all store policies and procedures, including safety protocols.
  • Collaborate with team members to enhance the customer experience.

Qualifications :

  • High school diploma or equivalent.
  • Previous customer service experience preferred.
  • Strong communication and problem-solving skills.
  • Ability to handle transactions accurately and efficiently.
  • Basic computer skills and familiarity with customer service software.
  • Ability to stand for extended periods and lift up to 25 pounds.
  • Friendly and approachable demeanor.
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    Customer Service • Germfask, MI, United States

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