Call Center Representative

Job Description

Job Description

Description

We are seeking a motivated and detail-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. As a Call Center Representative, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues efficiently. You will utilize your strong communication skills to create positive experiences for our clients and help them navigate our products and services.

Pay :

$38500- $50450 per year

Job : Full time

Key Responsibilities

• Respond to incoming calls and emails, addressing customer inquiries, requests, and concerns.
• Provide accurate information regarding our services, policies, and procedures.
• Troubleshoot issues and resolve customer complaints or escalate them to the appropriate department as needed.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Accurately log all customer interactions in our CRM system.
• Assist in following up with customers to ensure their issues are resolved and satisfaction is achieved.
• Collaborate with team members to improve overall customer service efficiency and satisfaction.

Skills, Knowledge and Expertise

Benefits