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RN Manager Patient Care Operations : Procedural & Imaging Services

RN Manager Patient Care Operations : Procedural & Imaging Services

Lurie Children's HospitalChicago, IL, US
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RN Leader

The RN leader working in this role will be clinical for approximately 25% of the duties. A large component of the job will also involve budget management and financial responsibilities. Hours for the position will be on the day shift, with some occasional off shift hours as needed to support the night and weekend staff.

Essential Job Functions :

  • Collaborates with the department leadership team and manages daily operations to ensure the highest quality care, patient engagement, regulatory compliance, and patient safety.
  • Develops, implements, and monitors the effectiveness of operational processes and procedures.
  • Leads process improvement initiatives to ensure high quality outcomes.
  • Optimizes employee scheduling and department staffing.
  • Oversees payroll, time management, and compliance with policies.
  • Serves as a clinical and operational resource.
  • Assists Director in monitoring productivity, financial management, and variance reporting. Responds to trends to assure fiscal accountability.
  • Serves as leader and guide to manage complex projects within department and organization.
  • Facilitates timely communication and collaboration within departments and across the organization.
  • Adapts to organizational change with ease while guiding and supporting employees. Acknowledges and applies effective bi-directional communication between employees and Senior Leadership.

Personnel Management :

  • Creates a diverse work environment that attracts, retains and engages the highest quality employees.
  • Proactively addresses issues affecting the work environment while anticipating trouble spots and improvising when the unexpected occurs.
  • Recruits a diverse workforce that results in a high-quality staff.
  • Collaborates with Nursing Professional Development Practitioners to coordinate and facilitate in-services, conferences, and other professional development opportunities for employees and ensure orientation of new employees.
  • Ensures high standards of performance by proactively addressing performance issues, including coaching and disciplinary conversations and by feedback provided through the performance appraisal process.
  • The authority to hire, separate, promote, demote, write, and administer performance evaluations.
  • Clinical Quality Outcomes :

  • Establishes and maintains high standards for quality of care, and patient safety.
  • Takes initiative to improve both processes and outcomes, incorporating best practices, and innovations in the professional field.
  • Ensures compliance with Lurie Children's policies and all accreditation & regulatory bodies and their standards.
  • Focuses on metrics and outcomes to improve quality and safety.
  • Provides safety leadership by fostering a just culture and designing of safe processes and systems.
  • Utilizes and promotes evidence-based practice and keeps current on best practices in the literature.
  • Supports and promotes research as a method of improving quality and safety.
  • Knowledge, Skills and Abilities :

  • Current certificate and license relevant to practice in Illinois.
  • Bachelor's degree, Master's degree preferred in relevant area.
  • Minimum of five years of experience in a healthcare environment.
  • Minimum of 5 years as a RN or Nurse Manager.
  • Certification required within one year of start date.
  • Proven written, verbal communication and organizational skills.
  • Demonstrated ability to provide leadership in a collaborative and facilitative style.
  • Demonstrated ability to participate in models that promote transformational leadership.
  • Patient Care Operations Manager : Addendum

    Leadership Accountabilities / Competencies :

  • Compellingly communicates to staff the critical role they play in achieving Lurie Children's mission and strategic goals.
  • Facilitates organizational change initiatives; leads and supports staff in adapting to a rapidly changing health care environment.
  • Coaches staff to achieve personal and professional goals.
  • Effectively recruits, orients, develops & retains a talented and diverse workforce.
  • Fosters an environment of psychological safety to advance team collaboration and to encourage staff to speak up and give voice to diverse perspectives for problem solving and innovation.
  • Practices daily self-reflection to grow emotional intelligence and build effective working relationships within the patient care area and across the organization.
  • Organizational Awareness and Alignment :

  • Identifies and collaborates with stakeholders to achieve results for operational excellence.
  • Models the Lurie Children's culture by living the service principles and values.
  • Thinks strategically and shares knowledge; sets and communicates priorities while cascading Lurie Children's strategic goals.
  • Uses systems thinking to design safe processes and structure through effective collaboration with others.
  • Understands healthcare economics as it applies to the delivery of patient care.
  • Aligns department goals and manages department resources and budgets to meet Lurie Children's strategic objectives.
  • Helps others understand the drivers of financial success for Lurie Children's.
  • Promotes principles of a high reliability organization at Lurie Children's.
  • Human Resources and Relationship Management :

  • Fosters a psychologically safe culture.
  • Consistently models our Service Principles in internal and external interactions and ensures that the Service Principles are fulfilled by others.
  • Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction.
  • Proactively addresses performance issues when indicated and administers policies, decisions, & disciplinary actions with consistency.
  • Provides an organizational perspective on vision and rationale for change.
  • Asks questions and shares assumptions to support and lead others through ambiguity.
  • Is a self-directed learner; gathers knowledge about healthcare climate and cascades to others.
  • Communicates and facilitates each initiative to adapt to a rapidly changing healthcare climate.
  • Continuously evaluates and improves upon the change to speed up decision making and ensure the optimal solution is reached.
  • Personal Leadership :

  • Practices daily self-reflection and contemplative practices to manage fear-based perceptions and grow as a leader.
  • Committed to actively pursuing new knowledge and continuing education.
  • Solicits and acts on feedback to establish a reflective practice.
  • Attains membership and active involvement in an appropriate professional association that facilitates networking and professional development.
  • Achieves certification in an appropriate field / specialty.
  • Understands and develops a personal leadership style.
  • Takes ownership of actions and strives to be a role model for the team and organization.
  • Pursues a career plan that incorporates flexibility and adaptability.
  • Demonstrates creative problem-solving and agile decision making.
  • Utilizes and understands data analytics to support quality and process improvement.
  • Education :

    Bachelor's Degree : Nursing (Required) Current certificate and license relevant to Practice in Illinois - State of Illinois.

    Pay Range : $99,840.00-$164,736.00 Salary

    At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

    Benefit Statement :

    For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes : Medical, dental and vision insurance; Employer paid group term life and disability; Employer contribution toward Health Savings Account; Flexible Spending Accounts; Paid Time Off (PTO), Paid Holidays and Paid Parental Leave; 403(b) with a 5% employer match; Various voluntary benefits including Supplemental Life, AD&D and Disability, Critical Illness, Accident and Hospital Indemnity coverage,

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