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District Technical Service Manager

District Technical Service Manager

Nissan Motor CorporationAurora, IL, US
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Overview

Location : Indianapolis, IN or Cincinnati, OH.

Job Schedule : Full-time

Education : Bachelor's degree or an equivalent combination of education, work experience and training that fulfills the minimum requirements for successful job performance

Sponsorship : No

Shape the Future of Mobility at Nissan : Launch Your Career, Drive Innovation

District Technical Service Manager to join our team in Indiana, Ohio and Kentucky regions.

Responsibilities

  • Assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair
  • Instructs dealer technicians in proper diagnostic and repair procedures
  • Performs incident investigations and prepares related reports
  • Conducts evaluations of customer buyback vehicles
  • Acts as primary interface with national consumer affairs and the technical hotline for customer requests, BBB arbitration, and Lemon Law cases
  • Analyzes dealership service department operations and provides feedback to dealership management and NNA regional staff
  • Identifies areas of improvement, develops action plans, and reviews with Dealer Principal / Executive manager including P&S Management
  • Works with FOM counterparts to synergize operations

Day in the Life

  • Conducts routine dealership visits to assess service operations and meet with staff and Dealer Principals
  • Collaborates with FOM and DTSM to evaluate customer service quality in P&S operations
  • Participates in CSI reviews, addresses issues, and develops action plans to improve customer satisfaction
  • Monitors staff performance using real-time tools and CSI scores
  • Supports complex vehicle diagnostics and trains technicians on proper procedures
  • Communicates with engineering and technical teams to resolve recurring or complex technical issues
  • Investigates incidents by examining vehicles, reviewing documentation, and preparing detailed reports
  • Makes informed decisions aligned with company strategy and customer needs
  • Manages customer buyback evaluations, final repairs, documentation, and vehicle disposition
  • Serves as expert witness in Lemon Law, product liability, and warranty litigation; collaborates with Consumer Affairs
  • Evaluates dealership training needs, tool inventory, and systems; recommends improvements
  • Promotes service department certification and recognizes achievements
  • Reviews and approves / denies warranty and goodwill claims using systems data and technical expertise
  • Acts as technical SME during warranty reviews
  • Performs additional related duties as needed

    • Qualifications

  • Experience : Four or more years of professional technical experience, automotive preferred, plus two or more years of DTS / TECH LINE experience and / or related industry leadership level experience
  • Education : Bachelor's degree or equivalent; Automotive Service Excellence (ASE) Master Status Preferred
  • Job Knowledge and Skill : Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operation; strong verbal and written communication skills
  • Demonstrated Abilities : Ability to prioritize, organize workload with minimal supervision, work effectively in a virtual environment, build credibility with dealership knowledge, and drive customer-focused results
  • MVR required
  • Travel : 50% - 75% day and overnight travel

    • Compensation and Benefits

    Salary Range : $73,839.00 - $113,659.00 per year

    Nissan offers a comprehensive benefits package including medical, mental health, parental leave, retirement savings, Employee Lease Program and Vehicle Purchase Program (VPP). See the Nissan Benefits Overview Guide for details.

    Equal Opportunity

    Nissan is an Equal Employment Opportunity employer. We comply with applicable laws and regulations, including E-Verify where required.

    Join us as we carry our commitment to diversity and inclusion into the future.

    J-18808-Ljbffr

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