Analyst, Sales Tools & Analytics Revenue Operations

Description

Presidio, Where Teamwork and Innovation Shape the Future

AtPresidio, we're at the forefront of a global technology revolution, transforming industries throughcutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights.

The Role

The Salesforce Administrator will provide primary support for Presidio's Salesforce.com environment, assisting end users and serving as a liaison between Sales, Sales Operations, and the Salesforce team. The successful candidate will have a strong track record supporting sales personnel, delivering user training, troubleshooting issues, and ensuring system accuracy and efficiency.

Responsibilities include :

Serve as the primary support resource for Salesforce.com environment with 1,500+ users.

Perform daily administrative functions including user account maintenance, reports, dashboards, visibility, system error resolution, and other routine tasks.

Complete regular internal system audits and assist with system upgrades.

Manage Salesforce.com data feeds and integrations.

Partner with the Salesforce team to identify and implement user experience improvements.

Collaborate with management to establish processes that support end users.

Provide training for new users and grow Salesforce.com skill sets across the organization.

Act as the liaison between business users and Salesforce system team.

Work independently with user groups to define and document enhancement requirements.

Troubleshoot, diagnose, and recommend solutions for user and system errors.

Required Skills and Professional Experience :

• Bachelor's degree or equivalent experience and / or military experience

3-5+ years of experience as a Salesforce.com Administrator.

Salesforce Admin ADM201 certification required.

Salesforce Advanced Admin ADM211, Service Cloud Consultant, or Sales Cloud Consultant certifications preferred.

Proven ability to design and implement new processes (e.g., custom business processes utilizing Flow).

Strong knowledge of Salesforce.com best practices and functionality.

Strong data management skills.

Prior experience supporting IT sales teams preferred.

Excellent project management skills and positive, team-oriented attitude.

Strong ability to meet deadlines, prioritize multiple requests, and manage laterally and upwards.

Creative and analytical problem-solver with strong critical thinking skills.

Exceptional verbal and written communication abilities across all levels of the organization.

Ability to evaluate information from multiple sources, reconcile conflicts, and distinguish user requests from true business needs.

Understanding of the impact of new requirements on Salesforce.com and related systems / processes.

Your future at Presidio

JoiningPresidiomeans stepping into aculture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise inAI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here,your impact is real.Whether you're harnessing the power ofGenerative AI, architecting resilientdigital ecosystems, or drivingdata-driven transformation, you'll be part of a team that is shaping the future.

Ready to innovate? Let's redefine what's next-together.

About Presidio

At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com .

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Applications will be accepted on a rolling basis.

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances.

To read more about discrimination protections under Federal Law, please visit : https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to recruitment@presidio.com for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to recruitment@presidio.com .

Notice to Massachusetts Candidates : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note : Presidio does not accept unsolicited agency resumes / CVs. Do not forward resumes / CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes / CVs.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.