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Information Technology Support Analyst III, Colorado Springs

Information Technology Support Analyst III, Colorado Springs

ANB BankColorado Springs, CO, US
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Overview

Join to apply for the Information Technology Support Analyst III, Colorado Springs role at ANB Bank

Location : 1912 Capitol Ave, Cheyenne, WY 82001

Work Schedule : Monday - Friday, 8 : 00am - 5 : 00pm

Employee Type : Non-Exempt Full-Time

Hiring Pay Range : $23.00 - $28.50 per hour. The hiring pay range for this position is commensurate with the level of relevant experience and education.

General Information

Job Title : Information Technology Support Analyst III

Location : 1912 Capitol Ave, Cheyenne, WY 82001

Work Schedule : Monday - Friday, 8 : 00am - 5 : 00pm

Employee Type : Non-Exempt Full-Time

Hiring Pay Ranges : $23.00 - $28.50 per hour

Health & Benefits

  • Minimum 4 Weeks of Paid Time Off (PTO)
  • 11 Paid Holidays
  • Medical, Dental, and Vision Insurance
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts
  • Company provided Life, AD&D, and Disability Insurance with supplementation options
  • 401(k) plan with discretionary company match and profit sharing
  • Discretionary annual bonus and employee referral incentives
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement Program
  • Spanish Communication Assistant Program Incentive

Summary

  • Responsible for installing, configuring, and setting up Personal Computers and other network associated hardware (printers, docking stations, etc.).
  • Responsible for software installation and configuration on desktop client workstations.
  • Responsible for responding in a timely, professional and courteous manner to technical customer service issues.
  • Responsible for troubleshooting computer hardware, software, and peripherals / component issues.
  • Responsible for answering phone calls and responding to emails and voicemails from customers regarding technical issues in a timely, professional and courteous manner.
  • Responsible for documenting technical solutions to share knowledge with team members.
  • Essential Duties and Responsibilities

  • Excellent customer service and people skills.
  • Ability to multitask and manage multiple priorities.
  • Troubleshoot Personal Computer hardware, software, and peripheral issues using all available resources to resolve issue for customers in the most efficient manner.
  • Identify network problems or application issues and escalate to appropriate resources in a timely, professional manner.
  • Ability to document technical solutions in a clear, concise and accurate manner.
  • Ability to work extended hours as required and overtime as required.
  • Valid driver\'s license and ability to drive a licensed vehicle.
  • Travel to branch locations as required.
  • Ability to work on call duty 24x7 on rotating schedule with other staff.
  • Handle incoming calls in a tiered call center manner.
  • Address tickets from users.
  • Decommission PCs and Printers.
  • Image and prepare PCs for users.
  • Physically move equipment as required.
  • Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.
  • Delivers quality of service as defined by department standards.
  • Maintains confidentiality as defined by department standards.
  • Supports the company\'s Mission, Vision, and Values.
  • Other duties may be assigned.
  • Education and / or Experience

  • 5+ years IT experience or equivalent education preferred.
  • 5+ years of customer services experience preferred.
  • Advanced knowledge of computer troubleshooting required.
  • Advanced knowledge of network troubleshooting required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Equal Opportunity Employer / Affirmative Action

    ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.

    ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant\'s wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that applicant not provide information on age, date of birth or graduation date from any academic institution, including on resumes.

    Anticipated Date Of Application Window Closure : 10 / 23 / 2025 (or until filled)

    Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Information Technology
  • Banking
  • Referrals increase your chances of interviewing at ANB Bank by 2x

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