Job Description
Job Description
Are you passionate about delivering exceptional customer experiences? Modagrafics in Wheeling, IL, is seeking a Customer Service Representative. This role focuses on large-format printing and graphics.
Salary : Competitive range of $50,000 - $55,000, based on experience.
Compensation :
$50,000 - $55,000 yearly
Responsibilities :
- Provide top-tier client service
- Cultivate strong client connections and deliver customized solutions
- Comprehend customer requirements and deliver unparalleled assistance
- Elevate brand image and surpass expectations
- Communicate effectively with clients, ensuring they are informed about order timelines and progress
- Coordinate off-site installation teams with clients located across the country
- Engage in cold-calling activities with both existing clients and potential new clients
- Manage client expectations
- Provide support to the sales team to enhance customer satisfaction and drive sales
Qualifications :
At least 2 years of proven customer service experience requiredExcellent oral and written communication abilities are a mustMust be adept at multitasking and prioritizing tasks in a fast-paced settingEmail and phone communication skillsFamiliarity with printing and graphics is essentialA bachelor's degree is preferredAbout Company
Combine strategic management with advanced production technology, nationwide installation capabilities, and simplified logistics for custom ordering, and you’ve got a very specialized source for fleet and OEM branding : Modagrafics.