Fraud Enforcement Manager

Etsy Fraud Prevention Role

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As a key contributor to our fraud prevention efforts, you'll be at the forefront of keeping Etsy a safe and trusted marketplace! We're looking for someone who's passionate about proactively detecting fraud, minimizing losses, conducting in-depth investigations, and diving into data to spot trends. You'll work hand-in-hand with teams across Customer Service, Product, Engineering, Data Science, and Operations, all with the goal of making our defenses even better.

This is a full-time position reporting to the Senior Manager of Risk Ops. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

This role requires your presence in Etsy's Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy's Brooklyn Office Hub may be the first to be considered. Learn more details about our work modes and workplace safety policies here.

Here at Etsy, we're dedicated to keeping our marketplace a safe and thriving community for everyone. Our Fraud Enforcement team plays a meaningful role in upholding this integrity by preventing, detecting, and responding to fraud risks that can impact both our incredible buyers and talented sellers. We are part of the broader Trust & Safety umbrella, and our work spans identifying fraudulent activity, enforcing our company policies, and collaborating closely with internal partners to minimize financial losses and ensure positive customer experiences.

What does the day-to-day look like?

• Fraud Reviews & Investigations : Conduct comprehensive reviews and in-depth investigations into complex fraud cases, especially those involving chargebacks and / or account takeovers.
• Trend Analysis & Insights : Proactively identify emerging fraud trends, patterns, and vulnerabilities.
• Measurement & Quality Assurance (QA) : Help the development and implementation of robust measurement frameworks and QA processes for both human review teams and automated fraud detection models.
• ML Ops Support : Collaborate with Data Science and Engineering teams to provide operational insights and subject matter expertise for machine learning model development, deployment, and ongoing optimization.
• Product Support for New Launches : Act as a fraud subject matter expert for new product launches and initiatives, assessing potential fraud risks, providing input on design, and supporting the development of appropriate controls.
• Operational Improvements : Constantly be on the lookout for ways for process efficiencies and operational improvements within the fraud prevention lifecycle.
• Documentation & Knowledge Sharing : Create and maintain clear and detailed documentation of fraud patterns, investigation techniques, and effective strategies. Plus, you'll share your wisdom and provide training to new specialists and other team members.
• Operational Enablement : Assist in developing and delivering fraud prevention training for internal and external agents. Build and maintain documentation, including workflows and fraud trend insights, to improve team investigations and operational efficiency.

Qualities that will help you thrive in this role are :

Additional Information

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else we want you to be like you! So tell us what you're all about. Our Promise At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law. If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.