Customer Service Representative

Skyservice Business Aviation Customer Service Representative

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to quality, safety, respect, commitment, and efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of a team committed to reaching further and aiming higher in business aviation, the Skyservice family of companies is the team for you.

Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!

Location : Helena, MT 59601

Purpose

Skyservice Business Aviation Inc. Helena is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs.

Summary Of Responsibilities

• Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers;
• Ensure communication and coordination between customers, lineservice crew and staff;
• Coordinate fueling, catering, car rental, hotel booking and reservations;
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
• Answer the general number phone lines and forward calls to the appropriate person;
• Fill out digital forms for new clients and actively promote additional aircraft services and products;
• Respond to customer email inquiries in a timely and courteous manner;
• Complete daily invoicing and data entry for various vendors and customers;
• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
• Other duties as assigned.

Qualifications And Skills Required

Other Requirements

Schedule : Rotational shift that are 8 hour in length. Benefits : 401(k) plan with employer match; health, dental and vision insurance; life insurance; paid time off; tuition reimbursement.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.