Strategic Claims Operations Leader

Deliver exceptional claims service by leading a team of experts who handle auto, property, and other claims. You will oversee the execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams.

Key Responsibilities :

Select and develop managers to serve members and provide solutions in auto, property, and other claims operations through their teams.

Coach managers on leading their teams in claims handling, inspecting, and reviewing quality of claims and responding to escalations.

Responsible for achieving assigned goals, objectives, and scorecard deliverables.

Plan, organize, and control resources to deliver the appropriate claims service.

Ensure compliance with regulations, policies, procedures, and the fair claims settlement practices act.

Provide guidance on technical matters, monitor claims reserves, and extend settlement authority.

Responsible for service, loss control, and loss adjustment expense.

Identify trends and develop action plans as appropriate.

Understand, research, and work to influence the financial impact for their respective business area.

Lead a high-performance team that delivers exceptional experiences to members and achieves exceptional results.

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements :

Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.

8 years of progressive customer service, operational, military or leadership experience including 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency.

3 years of direct team lead or management experience.

Demonstrated team leadership, cross-functional collaboration, building business solutions, and / or claims accountabilities.

Experience using, interpreting, solutioning, and leading with data.