Manager of Customer Service Operations

A company is looking for a Manager of Customer Service Operations.

Key Responsibilities

Oversee day-to-day operations of the centralized contact center to ensure high-quality customer service

Design and manage the contact center quality program and lead centralized training functions

Report on contract deliverables and internal performance, ensuring compliance with SLAs and KPIs

Required Qualifications

Bachelor's Degree in a related field or equivalent experience

5+ years of management experience in a healthcare or insurance call center environment

3+ years of experience in a contact center leadership role