Service Advisor

Precision Performance Parts (P4 Auto), a leader in high-performance automotive solutions since 2006, is seeking a skilled Service Advisor to join our dynamic team. This role involves acting as the liaison between our clients and our technical team, ensuring that customer vehicles receive the care they need and that clients are kept informed and satisfied throughout the repair and maintenance process. Ideal candidates will have a passion for the automotive industry and an unwavering commitment to customer service. Greeting customers and scheduling service appointments. Cataloging customers' concerns and comments. Writing service orders and descriptions of problems and repairs. Translating customers' repair problems into standard repair terminology. Explaining repairs to customers and providing estimates for unanticipated repairs. Communicating with technicians about vehicle statuses, and ensuring that vehicles will be ready for customer on time. Managing and tracking customer vehicle service history. Acting as a customer liaison, setting and managing expectations. Strong customer service orientation and excellent interpersonal skills. Proficient in automotive industry software and Microsoft Office. Ability to translate technical jargon into layman?s terms for customer understanding. Detail-oriented and capable of managing a high volume of work in a fast-paced environment.aa415a4b-8b21-40fc-a65c-70d2b25ca29a