Patient Service Representative - Urology Clinic - Full Time

Patient Services Representative

Location : Mercy South Urology Clinic Full-Time | 40 Hours / Week Join Our Team at Mercy South Urology Clinic! We're looking for a compassionate and detail-oriented Patient Service Representative (PSR) to be the welcoming face of our clinic. In this vital role, you'll be the first point of contact for patients and visitors - helping to create a positive, professional, and efficient experience. Your work will play a key part in ensuring smooth daily operations and delivering exceptional care from the very first interaction. Why Join Mercy? Key Benefits Include : Tuition Reimbursement Up to $2,000 annually for continuing education Health, Dental & Vision Coverage Starting day one Paid Parental Leave Support for new parents 401(k) with Employer Match Plan for your future Dependent Care FSA $100 monthly contribution for eligible co-workers Paid Volunteer Time Off Give back to your community Career Growth Opportunities Advance your career with Mercy Competitive Salary Recognizing your skills and dedication Qualifications : Education : High school diploma or equivalent Experience : One year of applicable medical office experience preferred What You'll Do Creating a Positive First Impression : Greet patients warmly, verify their identity, and ensure a smooth and respectful check-in experience. Supporting Front Desk Operations : Answer phones, manage Epic chart creation, process mail, scan documents, and handle faxes with accuracy and discretion. Coordinating Patient Flow : Facilitate efficient check-ins, check-outs, and appointment scheduling to keep the day running smoothly. Maintaining Provider Schedules : Monitor and update provider calendars, correct registration errors, and manage work queues. Collaborating Across Teams : Communicate with clinical staff and departments to support seamless, coordinated care. Scheduling and Compliance : Schedule procedures and testing, provide good faith estimates, and ensure full compliance with the No Surprises Act. Resolving Patient Concerns : Address questions and concerns with empathy, escalating issues when needed to ensure patient satisfaction. Handling Financial Transactions : Balance your cash drawer, manage accounts receivable, and assist patients with payment plans. Protecting Patient Privacy : Maintain accurate and timely documentation in the EHR while strictly adhering to HIPAA regulations and safeguarding patient confidentiality at all times. Supporting Office Operations : Operate and maintain office equipment, stay current on Epic updates, and assist with new initiatives. Upholding Safety and Privacy Standards : Ensure the reception area is clean, safe, and welcomingwhile prioritizing infection control, safety protocols, and patient privacy. Contributing to Team Success : Participate in team meetings, stay informed through internal communications, and actively support continuous improvement efforts. We're Bringing to Life a Healing Ministry Through Compassionate Care At Mercy, you'll be part of a supportive community that's with you every step of the way - especially on the tough days. You'll help pioneer new models of care, work with innovative technology, and make a real difference in the lives of those we serve. What Makes You a Great Fit? You're compassionate, professional, and adaptable. You bring a positive attitude, a strong sense of teamwork, and a heart for service. If that sounds like you, we'd love to meet you.