Retail Supervisor

Job Description

Job Description

Reports to : Store Manager

As a Shift Supervisor, you will be part of the store’s management team. You will supervise store personnel, open the store and be the key holder / supervisor on duty. We want you to help train and coach the store associates, model how to greet and assist our donors / customers, help address complaints / challenges from the team, and keep an eye on the stores overall merchandising, floor maintenance, appearance and cleanliness.

Responsibilities and Duties :

As part of our Store Management team, everything you do has a specific purpose that links productivity to business results in your store.

• Your role is to lend support to management for the sales floor, cashiers and select administrative functions.
• Responsible for the overall management and direction of cashiers and sales floor team members in accordance with policies, procedures and applicable laws.
• Accountability for verifying and documenting all cash management activities including counts, deposits, drops and petty cash as well as the overview of discounts, refunds, credits and audit balancing.
• Customer Service - Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns.
• Ensures company records are completed, organized, retained and safeguarded in accordance with company policy and procedure and applicable laws.
• Ability to create a teamwork atmosphere throughout the store and ensure a positive work atmosphere where team member contributions are valued.
• Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions based focus

Qualifications :

Physical Skill Requirements

Position Qualifications :

Education and Experience :