Contact Center Representative (Full Time)

Contact Center Representative (Full Time)

Come grow with us! This is a Full Time Opportunity.

General Summary : The primary purpose of this position is to assist First Commerce in fulfilling our vision to be our member's financial partner for life through remarkable member service delivery as defined by our service standards as well as building and maintaining strong member relationships through identification of member's financial needs and effectively recommending appropriate products and services to meet those needs.

Job Duties :

• Responds to member inquires including ATM, iBranch, debit, credit, payroll, ACH, wires, rates, Mobile Banking, uMonitor, Bill Pay, Pop Money and CPI premiums.
• Accurately completes routine financial transactions including transfers, loan payments, adjustments, address changes, orders checks, wire transfers and loan coupons, maintenance on all types of accounts including but not limited to auto pay, auto transfers and EFT in accordance with established policy / procedures.
• Identify needs that can be met with credit union products and services through cross selling including opening deposit product accounts.
• Professionally corresponds with members using email, & fax with a sense of urgency.
• Balances transactions on a daily basis.

Other responsibilities :

Requirements :

Education : High school diploma or equivalent

Experience : A minimum of 1 year of Call Center experience, teller experience or related credit union, banking, or other financial institution experience with demonstrated sales and service performance.

Skills :