Front Desk Associate

Job Description

Job Description

The Resource Center Associate is responsible for supporting the entire customer service and print production activities according to the contracted company policies and procedures. This will involve the daily operational processes of the assigned customer site and duties will vary by site. Primary responsibility will be to cover a front desk reception area at our customer site, located in Greenwood, IN (US 31 & East Worthsville Rd). Hours are Monday-Friday. No evenings or weekends!

Benefits

At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits :

Generous PTO

7 paid holidays + 1 personal holiday of your choosing

Weekly Employee Engagement Activities

Paid volunteer time

Monthly Fitness Reimbursement

Tip Lead / Business Referral Program

Medical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)

What You Have

Excellent verbal and written communication skills

Friendly and approachable demeanor

Excellent interpersonal and customer service skills

Excellent time management skills, with a proven ability to prioritize and meet multiple deadlines

Ability to function well in a high-paced and at times stressful environment for production center

Dependable and punctual

Collaborative team player, willing to take on any job to help the team as a whole

Ability to take direction and work independently

Strong attention to detail

Resiliency

Confidentiality with proprietary information

Reliable transportation

Ability to do a lot of walking within a production / manufacturing environment (depending on site)

Be able to lift approximately 50 pounds

What You'll Do

Ensure that Resource Center Manager is kept up to date on site activities – particularly those activities that may have an impact on the overall client relationship / expectations

Organize his / her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business results

Ability to serve all metropolitan sites based on home-base site

Being proactive in seeking out opportunities to be helpful during idle time

Providing outstanding customer service in all encounters

Put in initial service tickets on equipment

Phone queue management

Follow dress code, attendance, and customer experience policies

Become fully cross-trained in all site processes across the organization

Production Center :

Operate high volume production equipment

Create and assemble booklets, manuals, stapled packets, marketing materials, and other print materials

Bulk mail runs (site dependent)

Conduct onsite & off-site mail runs (pick-up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent)

Triage issues with virtual meeting equipment

Refresh of meeting rooms

Mail- sometimes receiving pallets- different types of mail centers. Triage issues with virtual meeting equipment (Cummins). Refresh the meeting rooms.

Trouble shoot print and copy equipment, escalating to a technician when needed

White Glove Service :

Conducting mail runs

Being proactive in seeking out opportunities to be helpful and provide great customer service

Provide administrative services as outlined in the Customer Scope of Work, including (but not limited to) :

a. Front Desk support

b. Answering phones and managing email

c. Greeting guests & customers

d. Handling scanning projects

e. Mail Services, including processing, pick-up and delivery

f. Using production equipment to create booklets, documents, and other services as requested

What You'll Bring to the Role

A high school diploma or equivalent

1-3 years’ work experience in a customer facing role

Prior experience working in an administrative capacity, highly desired

Reliable transportation

A valid Indiana state driver’s license

Motor vehicle report (MVR) with clean driving history

About VAF

Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet / ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.

Ready to take your career to the next level? Apply today and join a team that’s redefining technology solutions for the modern workplace.