Customer Experience Representative - Tallahassee Airport
Enterprise MobilityTallahassee, FL, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionMonday : 3 : 00pm to 12 : 00am Tuesday : 3 : 00pm to 12 : 00am Wednesday : OFF Thursday : OFF Friday : 3 : 00pm to 12 : 00am Saturday : 3 : 00pm to 12 : 00am Sunday : 3 : 00pm to 12 : 00am Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist to assess condition of rental upon return Notify Management of any known customer problems Notify Management of any known vehicle problems and any required vehicle maintenance Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training Perform miscellaneous and backup duties job-related duties as assigned Must have a minimum of 2 years of continuous customer service or sales experience in retail, guest services, or administrative support Must have a current and valid drivers license with no more than 2 moving violations and / or at fault accidents on driving record within the past 3 years Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration. No drug or alcohol related convictions on driving record within the past 5 years (DUI / DWI) Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must be at least 18 years old High School Diploma or G.E.D. required
Customer Experience Representative (CXR)
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National / Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The pay for this position starts at $17.00 / hour plus monthly bonus opportunities.
This position is located at the Tallahassee Airport (TLH) - 3300 Capital Cir SW, Tallahassee, FL 32310.
We offer a robust Benefits Package including, but not limited to :
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
- Life Insurance
- Training and development
We have the following schedule available :
Responsibilities include :
Equal Opportunity Employer / Disability / Veterans
Qualifications :
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Customer Experience Representative • Tallahassee, FL, US
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