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Summary
Responsible for handling guest check transactions in a prompt and courteous manner and in accordance with Grand Casino's service and cash handling standards. Responsible for the preparation of all foods during an assigned shift, in accordance with Grand Casino specifications and standards.
Essential Duties Of The Position :
- Responsible for preparing orders in a timely manner.
- Follow all recipes and production specifications.
- Knowledge and execution of menus.
- Assist in all areas of food production as needed.
- Responsible for receiving and processing payment from guests in a prompt and courteous manner.
- Responsible for adhering to established cash control policies and procedures of Grand Casino.
- Answer any guest questions and directs concerns to appropriate management.
- Address any guest complaints to resolve them quickly and courteously.
- Responsible for delivering excellent internal Guest Service in an upbeat, friendly manner.
- Encourages mutual respect, dignity and integrity with all Associates, by setting positive examples at all times.
- Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
- Responsible for maintaining a clean and sanitary area at all times in full accordance with state health regulations.
- Maintains stock of all necessary items.
- Follow all recipe and control procedures.
- Any and all other duties as assigned.
Education And / Or Experience :
Previous cash handling experience.Servsafe certification.Competencies :
Trustworthy and collaborative relationships with others.Organized and flexible to meet the needs of the business, guests and associates.Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.Accomplishes required work within expected guidelines.Flexibility to work various roles and outlets.