Overview
Maintenance - Service Manager at Morgan Properties
Lead the Way – Become the Service Manager Who Makes a Difference! We're looking for a dynamic leader passionate about exceptional service and operational excellence. You will lead a 224-unit community, ensuring smooth operations and a top-tier living experience for residents. In this role, you'll guide a dedicated team, uphold maintenance standards, and contribute to our ongoing success.
Responsibilities
- Lead with Purpose : as a hands-on leader, inspire your team to excel in service, maintenance, and customer care. Lead by example and cultivate an environment of trust, accountability, and support.
- Strategic Decision-Making : plan proactively to ensure smooth operations, anticipate maintenance needs, handle repairs, and manage resources.
- Exceptional Communication : serve as the main point of contact for residents, your team, and cross-functional departments. Maintain clear, transparent, and effective communication.
- Organizational & Administrative Expertise : manage work orders and schedules, oversee inventory and budgets, and maintain accurate records to ensure smooth operations and alignment with excellence goals.
- Take Pride in Service : ensure maintenance needs and team development are handled with professionalism and care.
Qualifications
Proven leadership experience in service or maintenance, preferably in a large residential setting.Strong problem-solving abilities and the capacity to make timely, effective decisions.Excellent communication skills for leading teams and engaging with residents.Exceptional organizational skills, with the ability to prioritize and manage multiple tasks.A passion for delivering outstanding customer service and upholding high standards of quality.Must have a valid driver's license.Must live within a 30-minute commute of the property.HVAC / EPA / CFC Certification preferred.5+ years of managerial experience at an apartment community of 500 units or more.Benefits
Pay Range : $25.00-$27.00 / Hr.Up to 100% Rent DiscountProperty Staff Shared Renewal Commissions – paid monthly$300 Morgan Essentials – paid quarterlyOn-call Appreciation : $15 / day for holding the on-call phoneEmployee Referral Payment Program – up to $750Education / Tuition ReimbursementMedical, Dental, and Vision benefitsLife / AD&D InsuranceLong and Short-Term Disability401(k) Retirement Plan with company matchGenerous paid time off, including 10 holidays per year and sick leaveEmployee Assistance ProgramAdditional employee discounts availableAbout Morgan Properties
Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. The company owns and manages a multifamily portfolio of more than 360 apartment communities and over 100,000 units across 22 states. With over 2,500 employees, Morgan Properties emphasizes quick decision-making, strong capital relationships, and proven operational expertise.
Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
OtherJ-18808-Ljbffr