Join Our Team
If you're a dedicated, enthusiastic, and experienced Restaurant Manager who shares our commitment to exceptional service and teamwork, we'd love to welcome you into our family. Come be a part of something special As a key member of the Bapa Network family, you will play a crucial role in upholding our commitment to service and ensuring our guests have a memorable and enjoyable experience. We understand that our people are the heart and soul of our establishment, and we're committed to taking care of those who take care of our guests.
A Restaurant Manager is responsible for providing strong, positive leadership to his / her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.
Benefits : What's In It For You?
- Fun and Inclusive Culture
- Flexible Scheduling
- PTO / Sick Pay
- Opportunities for Advancement
- Free Food
- Health Insurance
- Employee Discount Program with 100's of National Companies
- 401K
- Employee Assistance Program
- Bonus Program
- Family Atmosphere-Becoming a Part of Something Bigger
- Community Service Culture-Giving Back Locally
Responsibilities (But Not Limited To) :
Team Environment :
Create a culture that represents a commitment to peopleRecruit, hire, train and develop their employeesCommunicate job expectations to their employeesPlan, monitor, appraise and review their employees' job performanceProvide coaching and feedback as neededBring your best self to work!Bring the energy. We believe you set the tone for your team!Operational Excellence :
Create and maintain a guest first culture. We always say "If you're not taking care of guest, take care of someone who is!"Ensure all shifts are appropriately staffed to achieve guest service goalsMaintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable lawsEnsure Brand standards and systems are executedPrepare and complete action plans; implement production, productivity, quality and guest service standardsComplete audits and implement plans to drive system improvementsProfitability :
Control costs to help maximize profitabilityExecute all in-restaurant marketing promotions in a timely mannerExecute new product rollouts including team training, marketing and samplingSet sales goals and track resultsSkills and Qualifications :
Fluent in EnglishMath and financial managementRestaurant, retail, or supervisory experienceAt least 18 years of age (where applicable)High School diploma, or equivalentCompetencies : Great Focus :
Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guestDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion For :
Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his / her role relates to othersSets, prioritizes and maintains focus on important goalsReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve resultsProblem Solving and Decision Making :
Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from occurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence :
Develops and maintains relationships with teamOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaborationLeads others; negotiates and takes effective actionBuilding Effective Teams
Identifies and communicates team goalsMonitors progress, measures results, and holds others accountableCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict Management
Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and Others
Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunitiesBusiness and Financial Acumen
Understands guest and competition; translates and applies own expertise to address business opportunitiesApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeHas a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsUnderstands, analyzes and communicates the key performance / profit levers and manages to these measuresCompany Introduction
Join Our Team and Be a Part of Our Family! Are you seeking a workplace where you're not just another employee, but a valued member of our family? Do you yearn for a place where opportunity for growth is more than just a catchphrase? Look no further! At Bapa Network, we believe in fostering a family atmosphere, where your contributions are appreciated, and your professional aspirations are supported. Discover the opportunities that await you at Bapa Network! Become a part of our extended family. Your future is bright here, and we can't wait to welcome you aboard!