VP Product Management Collections & Contact Center

Product Manager

SWBC is seeking a talented individual to collaborate with Senior and Executive leadership in product management, to define and prioritize product features. You will work closely with cross-functional teams to ensure successful product development and launch. You will also be responsible for monitoring product performance and driving continuous improvement to ensure product growth. The ideal candidate is a strategic thinker with a strong product development background and proven ability to lead and drive results.

Essential duties include the following :

• Defines and prioritizes product features based on customer feedback and market trends.
• Conducts customer research and analysis to inform product decisions, reporting findings to senior management to help drive client advisory board discussions.
• Collaborates with cross-functional teams to drive product development.
• Collaborates with cross-functional teams to deliver high-quality products on time and within budget.
• Monitors and reports product performance metrics to senior management.
• Stays up to date with market trends and competitive analysis through regular competitive analysis and virtual market research.
• Assists senior product managers with pricing proposals and responses.
• Develops and mentors junior members of the product team.
• Assists in the development of divisional culture and display positive actions to junior members.
• Collaborates with expense stakeholders to ensure the product maintains a healthy net income.
• Utilizes pricing and expense models to make informed decisions.
• Assists with cost center research for budgeting purposes.
• Creates active corrective items in Sales Force as indicated by Senior Management, monitor and report status to senior management.
• Thought leader and innovator for collections and contact center products.

Serious candidates will possess the minimum qualifications :

SWBC offers :

Additional Information :

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.