Desktop Support Technician II (Virtual Service Desk Tech)NCI • Myrtle Point, OR, US
Desktop Support Technician II (Virtual Service Desk Tech)
NCI • Myrtle Point, OR, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionProvide technical assistance to computer users through phone, email, and instant messaging Respond to trouble tickets and resolve user problems effectively Support hardware / software installation and configuration for personal computers Maintain an audit trail and statistical records of reported issues and conditions Interact daily with customers to ensure productivity and provide peer feedback Public Trust Clearance by start date ITILv4 Foundation Training and Certification, to be obtained within 120 days after hire 2-7 years of experience with a high school diploma Proven ability to work independently in a remote environment with limited supervision Strong verbal and written communication skills to interact with all levels of staff and clients 2 years of experience with Windows and / or Mac desktop support 2 years of experience with smartphone support 2 years of experience with remote support tools Proficiency in Google Suite, Microsoft Office, Slack, and ServiceNow Willingness to work a variety of shifts, including holidays as scheduled
Overview
Employer Industry : Information Technology Services for Government Agencies
Why consider this job opportunity
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Flexible work arrangement with the option for remote work
- Recognized as a 2024 Military Friendly Employer, reflecting commitment to hiring veterans
- Engaging work in a prime role supporting a $807 million task order with the GSA's Office of Digital Infrastructure Technologies
What to Expect (Job Responsibilities)
What is Required (Qualifications)
How to Stand Out (Preferred Qualifications)
InformationTechnology #GovernmentServices #RemoteWork #CareerGrowth #VeteranFriendly
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
J-18808-Ljbffr
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Desktop Support Technician • Myrtle Point, OR, US
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