Manager, Counseling

Manager, Counseling

Manages and coordinates schedules, day-to-day operations, outreach, student onboarding processes, and support initiatives within a full-service campus Counseling department at the assigned campus.

Essential Functions :

• Coordinates and monitors Counseling Office at the assigned campus
• Determines appropriate staffing ratios to ensure the department is appropriately staffed to facilitate high-quality student service during all hours of operation and during peak service periods
• Adjusts Counselor work schedules based on day-to-day needs and events, while also adhering to full-time Counselors contractual obligations
• Promotes available services to students to ensure student awareness and usage
• Monitors students progression through the new student onboarding process, conducting outreach as necessary to connect incoming students to initial Counseling appointments and other support services
• Remains current on College, community and professional matters related to student success, student services, academic advising, and counseling
• Works with faculty and staff to promptly address customer service concerns and service requests within the counseling and student services areas
• Develops, recommends, and implements procedures and processes that facilitate efficient office operation
• Maintains relationships with other College departments including campus student success teams
• Works with the Academic Dean to plan and staff General (GEN) Studies courses and attends meetings regarding GEN classes
• Participates in meetings, workshops, and conferences as directed
• Takes the lead on special projects as assigned by the Dean and / or Assistant Dean
• Aligns resources or directly fulfills outreach requests to meet Campus enrollment, persistence, and student success goals
• Uses data and research to inform planning and practice while enhancing student services and processes
• Works with the Dean and / or Assistant Dean to create the counseling department budget, monitor, and organize departmental purchases and to coordinate use of resources with other student service providers throughout the college and community
• Develops and writes proposals and reports
• Ensures program compliance with College policies and procedures and U.S. Department of Education regulations
• Processes, assigns, and directs work, evaluates performance, facilitates professional development for counselors and staff, initiates disciplinary action and conducts grievance meetings in accordance with College procedures as necessary
• Performs other duties as assigned

Required Qualifications :

Knowledge, Skills and Abilities :

Competencies :

Preferred Qualifications :

Physical Demands / Working Conditions :

Special Note : Target Starting Salary Range : $58,000 to $62,000 The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and / or preferred job requirement(s).

If hired, you must reside in the state of Ohio and be within commuting distance of this work location / campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in Recruitment and Selection Procedure. During the application process, you may be required to attach a cover letter and / or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen. Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment / educational opportunity institution.