Church's Chicken Management TeamRefuel Market • Greenville, MS, US

Church's Chicken Management Team

Refuel Market • Greenville, MS, US

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Church's Chicken Management Team

Open interviews for Management Team

Win Job Center

1746 Hwy 1 S Suite C Greenville, MS 38701

August 13th from 11 am to 4 pm

Job Title : Restaurant Manager

Reports To : District Manager, QSR

Job Overview

As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant to drive the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.

Job Responsibilities :

Ensure our customers have a great guest experience, by ensuring our products are hot, fresh and delicious.

Supervise and train employees in the restaurant.
During your shift you will maintain the restaurant to company standards by making sure the grounds, equipment, and the overall facility are well maintained.
Ensure that employees are clean and neat in appearance.
Personally demonstrate that customer needs are the highest priority.
Ensure food safety, quality and accuracy of orders.
Resolves customer complaints quickly while maintaining positive customer relations.

Restaurant Manager Responsibilities and Duties :

Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.)

Conducts oneself as a role model within established store decorum guidelines as defined in training

Observes food quality, service, cleanliness, food presentation levels throughout day and provide coaching, direction, assistance as needed

Ensure all employees are upholding strict food safety standards

Navigate customer complaints with grace and escalate complaints as necessary to the District Manager, QSR if unresolved

Perishable products are to be properly rotated and stored to maintain freshness, avoid cross contamination, and minimize spoilage

Train each new employee in the existence and proper use of the Open Door Policy

Submits maintenance requests in Mpulse in a timely manner

Coaches and develops sales associates & assistant manager

Conducts performance reviews on a regular basis and recommends merit increases for subordinate employees when applicable

Conducts job-specific performance interviews with employees as needed to improve job performance within guidelines defined in training

Attends Manager trainings as required by the company

Assists with recruiting efforts (guides interested persons on how to complete the application process, conducts interviews), and tracks active applicant progress and ensure new hires complete onboarding

Staffs store with the required number of employees to operate at budgeted hours without overtime or over budget exceptions

Responsible for controlling inventory to attain and maintain inventory shortage performance (at less than 1.0% short to merchandise sales) monthly

Compiles, inputs, reconciles, and balances each component of the daily close out paperwork and complete end-of-the-day accounting by 8 : 00am

Conduct a minimum of one cash audit weekly

Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store

Ensures up-to-date menus and promotional marketing are executed in a timely manner

Monitors and proactively minimizes perishable food waste

Working environment and physical requirements :

Must be able to lift up to 25 pounds at times.

Travel : Must be able to travel up to 80%.

Church's Chicken Assistant Manager

Job Summary :

The Assistant General Restaurant Manager works under the direction of the Restaurant General Manager. The ARGM is responsible for : the hands-on day to day activities and operations of the restaurant, assisting in ensuring the successful implementation of Church's initiatives and programs, assist in achieving or exceeding all established financial sales and profitability plan, all banking, and administrative responsibilities.

Key Duties / Responsibilities :

Assists Restaurant General Manager (RGM) in ensuring all employees are trained.

Assists RGM in maintaining appropriate staffing and prepares weekly schedules

Helps staff during high volume periods as needed.

Assists in administering all paperwork in a timely manner.

Assists in analyzing profit and loss statements and in meeting established sales plan for unit.

Maintains and records accurate inventory.

Understands, enforces and adheres to all company policies and procedures.

Assists in maintaining all company operations standards and compliance.

Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,

Maintains a clean facility at all times.

Delivers consistent, high quality products daily, every shift.

Performs other duties as assigned.

Position Requirements (Education, Qualifications, Experience) :

Must be at least 18 years of age.

Must have 1 year of supervisory experience working in the restaurant industry.

Must have a valid driving license

Position Qualifications / Functional Skills :

Must be able to work a minimum of 40 hours per week. Must be available to work a flexible shift including weekends.

Knowledge of all restaurant policies, practices and operational and human resources procedures

Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally

Ability to implement policies and procedures.

Skilled in developing employees by coaching, counseling, and building strong work habits.

Continuously working to improve customer satisfaction.

Knowledge of recruiting and interviewing potential team members.

Ability to supervise others.

Manage conflict resolution.

Create and maintain a positive work environment.

Competencies

Build a Strong Guest Culture :

Makes a special effort to exceed guest's expectations.

Hold guests as the highest priority and acts as a role model for team members by providing exceptional guest service.

Leads by example and promotes an environment where there is a sense of urgency to satisfy guests.

Ability to investigate and resolve guests' complaints about food quality or service.

Establishes a friendly, welcoming restaurant environment.

Build High-Performing Teams :

Promotes a team environment by fostering respect, providing shoulder to shoulder coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.

Hire, train, and develop the right people and plan staffing levels.

Displays exemplary on-boarding and orientation practices.

Understands team dynamics and how to facilitate good teamwork.

Provides specific, timely, and actionable feedback

Maintains Quality and Safety Focus :

Ensures that all food products are prepared consistently with Church's high quality standards.

Demonstrates food and beverage operations : applying principles of food preparation and production in accordance with Church's specifications.

Ensures that all health, safety and sanitation requirements are met in accordance with Church's policies as well as federal, state, and local standards.

Follows all cash and security procedures to maximize employee and customer safety.

Maintains safe and obstruction free dining and work areas.

Drives Results :

Establishes clear achievable goals and communicates each team member's role.

Gets results personally and from teams by effectively communicating performance expectations and holding team members accountable for getting results.

Regularly uses company provided tools to audit guest service and food safety practices.

Utilizes appropriate techniques to encourage and support staff in meeting or exceeding desired goals.

Provides clear and timely feedback on performance.

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