Publisher Success Manager New York, United States; Remote - US based Job at GumG

Overview

New York, United States; Remote - US based

GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data.

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com / careers

What You'll Achieve

• Manages Tier 1 and Tier 2 publisher partnerships, including some of the world’s biggest and well-known websites.
• Manages day-to-day publisher partner support in Zendesk, including new partner onboarding, resolving account issues, and answering questions within our standard SLAs.
• Escalates inbound technical issues to Solutions Engineers as needed while managing external partner communications & expectations.
• Tracks inbound support requests to identify trends and reports findings upstream.
• Develops operational processes that help to improve inbound FAQ while delivering on established turnaround times.
• Monitors daily reporting to identify trends or uncover possible issues.
• Proactively identifies partner growth opportunities and presents them externally to help drive new revenue via upsells.
• Fully supports publisher onboarding implementations - working closely with GumGum’s solutions engineering and partner management teams.

Skills You'll Bring

Education

Experience

Skills

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from (start-midpoint) annually. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com / benefits.

Awards

GumGum is proud to be an equal opportunity employer. We believe in cultivating an environment where our team members can bring their authentic, whole selves to work. We are committed to building a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity.

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