Program Manager, Career Pathways (New York)

Job Title

Responsibilities

Lead and manage day-to-day operations of the program admissions team to ensure the efficient processing of applications for the Career Pathways Training Program, foster a positive applicant experience, and support institutional goals related to program enrollment, case management, and completion

Serve as a key liaison between the admissions and tuition payment teams, overseeing tuition payment coordination and contributing to academic performance reviews to support student retention and success

Oversee, train, and support admissions assistants and counselors

Manage daily workflows, assign responsibilities, and ensure timely follow-up on prospective student inquiries

Conduct regular team meetings and performance reviews

Support the Assistant Director in monitoring and enhancing admissions processes to ensure efficiency and compliance

Develop and document procedures for participant intake and enrollment review and approval

Analyze admissions data to track progress toward enrollment goals and identify areas for improvement

Partner with the Operations Division to monitor and address tuition payment issues, financial clearance, and billing questions

Work closely with the academic and student support teams to track and review student academic performance, supporting early intervention and retention efforts

Ensure adherence to institutional policies and external regulations related to admissions

Serve as a point of contact for escalated admissions-related concerns or questions from prospective students and families

Perform additional duties and projects as assigned by management

Qualifications

Bachelor's degree or equivalent years' work experience required

Minimum five (5) years of experience in admissions, student services, bursar or a related field, with at least 2 years in a supervisory or lead role required

Excellent communication, organizational, and interpersonal skills.

Ability to manage multiple priorities in a fast-paced environment.

Experience working with CRM and student information systems preferred.

Demonstrated ability to collaborate across departments and lead teams effectively.

Must be able to work some evenings