Revenue Cycle Application Analyst I - IS Revenue Cycle Apps - Full Time 8 Hour Days (Non-Exempt[...]

Overview

Revenue Cycle Application Analyst I - IS Revenue Cycle Apps - Full Time 8 Hour Days (Non-Exempt) (Non-Union) at USC CERPP (Center for Enrollment Research, Policy and Practice).

Responsibilities

• Customer Service : Addresses customer questions, concerns, enhancement requests, communicates with customers, handles service problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains a pleasant and professional image. Customers may include internal department users, vendors, and peers within IS.
• Technical Skills and Industry Knowledge : Assist and participate in system activities both project and operational support-related, understand application build, design, and technical infrastructure, maintain knowledge up-to-date, act as a technical resource, follow technology practices and standards (e.g. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging technologies.
• Team Work and Project Management : Help team leader / manager / director establish project goals, milestones and procedures, work on projects across the organization, monitor and report on task progress, manage own work efforts and time with attention to detail.
• Reports & Analytics : Generate standard and ad hoc reports; design and assist in developing non-standard / custom reports as required.
• Solution Design and Development : Analyze events, documentation, and requirements to design and develop solutions; formulate scope and objectives; use analytical skills to propose solutions to department leaders.
• Performance Improvement / Transformation / Innovation : Participate in performance improvement activities, pursue business transformation, use innovation to enhance workflows, act as the point of contact for department functions for implementing and managing systems.
• Training : Assist in training new staff on applicable systems / applications; provide training on new systems being implemented and rolled out for use in the departments.
• Other Duties and On-Call : Fulfill on-call requirements and other duties as assigned.

Required Qualifications

Licenses / Certifications

Compensation

The hourly rate range for this position is $39.00 - $63.95. When extending an offer of employment, USC considers factors such as the scope and responsibilities of the position, work experience, education / training, key skills, internal peer equity, and applicable laws and regulations.

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