Operations Manager

Operations Manager

Do you crave a career that truly makes an impact in people's lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day

Leidos QTC Health Services is seeking an Operations Manager for our Occupational Health team. You will oversee daily project operations and act as a liaison between project management, planning, and the project team. The duties will include managing staff recruitment, training, performance, and assignments by monitoring progress, resolving issues, and ensuring productivity, quality, and client satisfaction goals are met.

Primary Responsibilities :

• Responsible for submission of weekly, monthly, quarterly and annual management reports as required by the contract
• Executes all documentation, communications, and job tasks, whether manual or automated, with strict adherence to all applicable PHI and PII laws, regulations, and LQTC policies.
• Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
• Identify and maintain appropriate staffing levels
• Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition / disciplinary actions
• Manage processes and procedures to ensure timely and quality completion of work according to client's contractual obligations
• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of customer issues, and identify workflow concerns for specific cases and employees
• Ensure the use of best practice workflows and operational excellence in activities are utilized and seeks methods of automating recurring processes
• Direct the training of team members on workflow and contractual modifications expeditiously
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the medical records process
• Analyze and report on a monthly and quarterly basis operational statistics
• Administer and monitor cost effective fiscal controls and services
• Assist in providing timely and exceptional training for our providers (medical professionals) in QTC's network
• Responsible for monitoring and managing operational expenses (OPEX)
• Perform other duties and responsibilities as assigned

Required Qualifications :

Preferred Qualifications :

Additional Information :

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.