Talent.com
Help Desk Support

Help Desk Support

Jobs via DiceNorwell, MA, US
job_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Join to apply for the Help Desk Support role at Jobs via Dice

Overview

This on-site Help Desk Support role involves Windows Desktop Support, asset management, laptop and mobile device support, software and network connectivity, with onsite and remote assistance. The team focuses on escalated ticket resolution and project-based work, including a Windows 11 migration project and documentation maintenance.

Responsibilities

  • Troubleshoot and resolve escalated support issues onsite and remotely
  • Ensure support tickets are resolved in accordance with SLAs and company procedures
  • Configure hardware / software to customer specifications
  • Author and maintain internal support documentation
  • Deliver support for desktop computers, laptops, peripherals, and mobile devices
  • Install and configure desktop hardware / software using standard procedures
  • Collaborate with vendors and internal teams to resolve issues
  • Work with various Windows system images and support Windows 11 migration
  • Set up and troubleshoot domains, user accounts, and software accounts
  • Configure, test, and troubleshoot network connectivity and wireless access
  • Perform hardware upgrades and replacements
  • Format, install, maintain, and troubleshoot desktop / laptop systems
  • Occasionally supplement desk-side support team during vacations or acquisitions
  • Travel to acquisition sites may be requested but is not required

Qualifications

  • Desktop, Windows 10, Windows 11
  • Office 365, printer support, troubleshooting
  • Active Directory, ticketing systems (e.g., ServiceNow)
  • Imaging, deployment, and familiarity with Windows environments
  • Strong communication skills; ability to explain technical issues in layman\'s terms
  • Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
  • Ability to create and maintain internal knowledge articles
  • Printer troubleshooting experience, especially in remote environments
  • Experience working with offshore teams (e.g., multiple L1 techs)
  • Familiarity with Microsoft Intune and Azure AD (Group Policy not required)

    • Benefits and Compensation

  • Pay range : $28.00 - $33.00 / hr
  • Eligibility requirements apply to some benefits; benefits may vary by classification and length of employment
  • Medical, dental & vision; 401(k) with pre-tax and Roth options; life insurance; disability coverage
  • HSA; transportation benefits; Employee Assistance Program; PTO / Vacation / Sick Leave

    • Workplace

    This is a fully onsite position in Norwell, MA.

    Application Details

    This position is anticipated to close on Oct 17, 2025.

    About TEKsystems

    TEKsystems is an Allegis Group company and an equal opportunity employer. We are a leading provider of business and technology services, partnering with clients to drive transformation. Learn more at TEKsystems.com.

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Help Desk Support • Norwell, MA, US