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AI Engineer

GydeAustin, TX, US

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Job Description

About Us

The insurance broker is a critical, yet underleveraged asset within the healthcare value chain. Despite being the first point of contact for patients and providing critical guidance on everything from insurance plan selection to care navigation, many still rely on manual workflows and spreadsheets to run their business, and are unable to grow at their desired pace.
Gyde is building an AI-native brokerage platform by acquiring traditional agencies and supercharging them with workflow automation, voice and chat AI applications, and predictive product and plan selection guidance.
Our vision is to be the premier partner for ambitious agencies, streamlining their operations through the Gyde platform to enable their success in the current regulatory and technological paradigm shift.
Our founding team boasts pedigrees from Oscar, Stripe, and Spark. Lightspeed led Gyde's Seed financing, with participation from Virtue and Crystal Venture Partners, and angels from Oscar, Uber, and more.

Role Summary

You will lead the development and delivery of key applications within Gyde's AI-native brokerage platform—encompassing voice, chat, personalization, and real-time analytics—to drive growth, automation, and insights across acquired agencies. You'll partner with our COO on AI-driven workflows, and Product on roadmap prioritization.

Key Responsibilities

Build AI-driven applications. Develop applications that use LLMs, voice, and chat to automate broker workflows, unlock revenue growth opportunities, and improve member engagement.

Ship quality products fast and compliantly. Build tools and infrastructure with a focus on security, reliability, and HIPAA compliance.

Integrate with third-party systems. Connect to platforms like AgencyBloc, Sunfire, HealthSherpa, and Ideon to streamline agent and member experiences.

Design for scale. Contribute to a modular, multi-tenant architecture that supports tens of agencies and millions of members on our platform, as well as key capabilities that enable agent growth, carrier contracting, commission processing, and reporting.

Collaborate across functions. Partner with Ops, Value Creation, and Data teams to translate real-world brokerage problems into elegant, scalable engineering solutions.

What you bring and who you are

Strong product sense, fluent in user needs, and an ability to build with empathy for both agents and end consumers (we'll be in agency offices frequently!).

A passion for building on the frontier of AI, and, ideally, experience building AI applications.

A high degree of ownership, urgency, and pragmatism. You thrive in ambiguity and take pride in tackling challenging tasks effectively.

You will only work with world-class talent, and you are both highly team-oriented and competitive.

Bachelor's or advanced degree in CS, Engineering, AI / ML, or equivalent.

3+ years of engineering leadership, and 1+ years building AI / ML products at scale

Familiarity with health insurance distribution, healthcare, financial services, and HIPAA compliance is preferred but not required.

What we offer

Gyde offers a competitive benefits package to all employees.

Top of the market compensation

Flexible (Unlimited) Paid Time Off

Remote, or Hybrid Work in Austin or NYC

Medical, Dental, and Vision benefits for you and your family

Retirement Plan (e.g., 401K)

Parental Leave

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