Front Office Coordinator

Patient Experience Coordinator

Reporting to the Clinic Manager, the Patient Experience Coordinator is the owner of the patient's first and last impression and front-office experience and delivers first-class customer service throughout the patient's physical therapy journey at Athletico.

Benefits offered with this full-time position include : medical & Rx, dental and vision (eligibility begins day one of employment), new for 2025 KinderCare Discount, new for 2025 Headspace for Friends / Family, HSA, healthcare FSA, dependent care FSA, Progyny Fertility Benefit, critical illness, accident, & hospital indemnity insurance, company paid basic life / AD&D, supplemental life insurance (employee, spouse, child), company paid short-term & long-term disability, company paid maternity & parental leave, adoption & surrogacy expense reimbursement, legal & credit monitoring, 15 days PTO (accruing starts immediately upon hire), 6 major holidays off plus 2 floating holidays yearly, additional compensation opportunities on top of base pay, bereavement time off & resources, commuter : pre-tax transit & parking, retirement 401(k) (for 21+) w / per-pay company match, SoFi financial wellness tools & loan resources, HUSK fitness resources & gym discounts, home, auto, and pet insurance, employee assistance program (EAP), employee discount program, plus more! Learn more by checking out Athletico's Benefits Summary 2025 and ID&E Benefits.

Essential duties and responsibilities include : providing professional, friendly and compassionate service to all patients and physical therapy staff, managing clinic scheduling, providing new patient onboarding, obtaining verification of patient medical insurance information, coordinating communication of patient progress, assisting with management of patient expectations, organizing cultural moments, executing and reinforcing administrative and patient experience standard operating procedures, and providing general office, receptionist, and clerical support.

Qualifications include : high school diploma or GED, excellent customer service skills, proficient with the use of MS Office, Outlook and Excel, knowledge of healthcare insurance benefits and coverage preferred, experience with requesting and managing customer payments preferred, ability to read, write and speak English proficiently, ability to fulfill office activities including but not limited to remain stationary for extended periods of time, stoop / kneel / crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding, ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus, consistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Salaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties / requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Minimum Salary / Wage

USD $15.00 Hr.

Maximum Salary / Wage

USD $23.50 Hr.