Warranty Claims Specialist 1

Warranty Claims Specialist 1

The Warranty Claims Specialist I is responsible for reviewing warranty, policy work orders, and the processing of warranty claims to CAT and Non-CAT original equipment manufacturers (OEMs). The incumbent will manage daily tasks in an efficient and effective manner, to assure maximum financial recovery is received to offset warranty spend. Entry-level position Generally processes 1200 claims, averaging 100 a month dependent on workorder load and / or complexity including an 80% recovery minimum. Relies on instructions and pre-established guidelines to perform the functions of the job; works under immediate supervision.

Essential Functions :

• Verifies product warranty coverage information.
• Processes warranty claims, remittance, and variances as they pertain to OEM-specific requirements for type of product.
• Organizes, notates, and submits warranty claims to maximize warranty recovery.
• Reviews, corrects, and submits pending, returned and / or, rejected claims properly.
• Provide support to Service Managers / Supervisors with Warranty related issues and questions.
• Administers the Product Improvement (PIP), Product Support (PSP), and Field Campaign Claims.
• Coordinates PIP completion in support of Technical Services department technicians.
• Reviews work orders to ensure that all required information is present and additional supporting details or documentation is present for maximum financial recovery.
• Advises operating department managers, supervisors, and service technicians on warranty philosophy, policy, process, and coverage information.
• Maintains departmental and individual goals / metrics established by management.
• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Knowledge, Skills, and Abilities :

Education and Experience :

Travel :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.