Team Lead Pat Acc (N)

Description

: The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and / or appropriate teams. The Team Lead coordinates and / or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned. The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and / or Manager. The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.Education : ▪ Required : High school diploma or equivalent

Experience : ▪ Required : 1 year Related Patient Access Experience ▪ Preferred : 2 years of experience Patient Access Experience, Customer Service and Leadership

Skills : ▪ Excellent customer service and interpersonal skills ▪ Strong computer and relevant application use skills ▪ Ability to assist and teach others ▪ Ability to multi-task in a fast-paced environment ▪ Detail-oriented with the ability to spot errors and trends ▪ Demonstrates initiative and self-motivation ▪ Demonstrates understanding and consistent practice of need for privacy and confidentiality

Licensure / Certification / Registration : ▪ Preferred : CHAA or CRCR