Patient Service Representative
Finger Lakes Community HealthGeneva, NY, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSchedule patient appointments as requested from provider, patients, telephone encounters, or actions Call patient to confirm upcoming appointment Verify patient insurance coverage and eligibility Identify back balances and financial responsibilities of the patient. Document no shows, cancellations, or rescheduled appointments in the electronic health record system Identify additional Finger Lakes Community Health services that the patient may benefit from Greet patient upon arrival Give patient necessary forms for completion Assist patient with form completion or Kiosk check-in process Review paperwork for completion and accuracy Input Data, witness signatures, and scan paperwork into the patient record Verify and / or update patient personal information at every contact with a patient Change patient status in electronic health record system when patient is ready to be seen Educate patient on Finger Lakes Community Health sliding fee scale and payment assistance programs Collect required documentation for payment assistance programs Inform patient of current account balance and collect payment Assist patient with Payment Plans for outstanding balances Post payment into the electronic health records system Reconcile daily payments and cashbox Submit telephone encounters and actions in the electronic health record system Address telephone encounters and actions in the electronic health record system in accordance with Finger Lakes Community Health policies and procedures High School or Equivalency Diploma Prior experience a plus, but not required The ability to work flexible hours some evenings are required The ability to communicate fluently in Spanish and English preferred A valid New York State driver's license in compliance with FLCH drivers' policy Must be able to hear and communicate with clients and staff on the telephone and those who are served "in person." Must be able to lift up to 40 pounds. Must have vision that is adequate to read memo's computer screen, registration forms, and other documents. Must possess manual dexterity, to perform writing and keyboarding tasks. Prolonged periods of sitting and working at a computer. OSHA Level II
Patient Service Representative
The Patient Service Representative (PSR) is responsible for providing quality customer service to Finger Lakes Community Health patients and serves as a resource and guide. This position ensures the various patient scheduling, check-in, and payment collection duties are completed and documented appropriately.
Health Center Operations
- Open and / or close building in accordance with Finger Lakes Community Health hours of operation
- Clean waiting room prior to opening and throughout the day
- Attend morning huddle meeting with patient care team to address scheduling concerns
Patient Appointments
Patient Check-In
Patient Payment
Documentation
Education and Qualifications
Physical Requirements
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Patient Service Representative • Geneva, NY, US
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