Assistant, Dental Administrative

Dental Administrative Assistant

The Dental Administrative Assistant (DAA) serves as the initial point of contact for patients and visitors. The DAA delivers the high standard of customer service necessary to maintain the overall patient experience and is responsible for various health center front-office administrative responsibilities as outlined below. The health center front-office is a high-intensity, fast-paced environment, with critical impact on health center efficiency.

This position reports to the Director, Dental Operations. No other roles report to this position.

Essential Job Duties and Functions :

• Understanding of what it means to be the following : A Federally Qualified Healthcare Center Look - Alike (FQLA); A Patient Centered Medical Home (PCMH); Recognized as a National Committee for Quality Assurance (NCQA); Participant in an Accountable Care Organization (ACO)
• Schedule patient appointments and follow-up visits
• Register patients and play key role of capturing patient demographic information needed for annual UDS report
• Comply with Red Flag Rules for photo identification
• Intake and check out of patients
• Manage patient information in the Electronic Health Records system
• Understanding of multiple insurance dynamics including copays, coverage, navigation
• Verify insurance information from patients
• Comply with commercial and Medicaid insurance plan rules for services requiring prior authorization
• Ensure copays are collected at time of visit
• Perform cash account management activities
• Provide self-pay patients with options to pay for services
• Obtain Medicare ABN for non-covered services
• Ensure patients understand health center resources and available programs, such as : Sliding fee discount program; Good Faith Estimate (GFE); Outreach & Enrollment programs; Language services; After hours coverage
• Ensure compliance in the following areas : Availability and location of SDS binder; Availability and location 990 binders for all TWC entities; Understanding role and responsibilities in an emergency to help coworkers and patients to safety
• Scan patient records into the EMR
• Create triages within the EMR system
• Mail and receive new patient information packets
• Answer and return phone calls
• Switch phones to night / weekend service
• Always adhere to all HIPAA rules and regulations
• Participation in rotation of extended access hours including late nights, weekends and holidays
• Cross coverage of other locations and service lines for continued support and access for patients
• Perform other duties as assigned

Required Qualifications :