ERP / CRM Configuration SME

Job Description

Job Description

We are looking for a skilled ERP / CRM Configuration Subject Matter Expert to support our operations in the Restaurants & Catering industry. This long-term contract position, based in Miami, Florida, offers an exciting opportunity for professionals passionate about optimizing system configurations and enhancing business workflows. The ideal candidate will play a key role in managing platforms, overseeing automation processes, and ensuring quality standards are consistently met.

Responsibilities :

• Act as the subject-matter expert for ERP / CRM systems, ensuring workspace organization, taxonomy, and templates are effectively managed.
• Develop, maintain, and optimize automated workflows, including customer lifecycle journeys such as onboarding, retention, and reactivation.
• Collaborate with stakeholders to gather and document business requirements, translating them into actionable system configurations.
• Ensure all programs and configurations meet rigorous quality standards through thorough testing and validation.
• Manage configuration updates and maintain system hygiene to align with organizational goals.
• Implement and oversee API integrations to streamline system communication and enhance functionality.
• Provide technical expertise in Salesforce development, ensuring alignment with business objectives.
• Continuously monitor and assess system performance, recommending improvements to optimize efficiency and effectiveness.
• Troubleshoot and resolve issues related to client-side scripting and system functionality.
• Maintain comprehensive documentation for all configurations, processes, and updates.
• Proven experience in client-side scripting and ERP / CRM system configuration.
• Strong knowledge of creating and maintaining business requirement documents.
• Expertise in configuration management practices and tools.
• Hands-on experience with API development and integrations.
• Proficiency in Salesforce development, including workflows and automation.
• Excellent problem-solving skills with the ability to troubleshoot system issues effectively.
• Strong organizational skills and attention to detail, particularly in maintaining system hygiene.
• Ability to collaborate with cross-functional teams and communicate technical concepts clearly.