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Senior System Administrator (MSO) (Livermore)

Senior System Administrator (MSO) (Livermore)

ClearanceJobsLivermore, CA, United States
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Systems Administrator / Mission Support Operator

Mission Support Operator (MSO) provides 24 / 7, 365, 12hrs shift, Tier 1 / 2 operational support to end customers and users in the field / worldwide.

Responsibilities include :

  • Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications / tools.
  • Triage hardware, software, and environmental faults, alerts or malfunctions.
  • When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community.
  • Serve as first responder and 'one-stop shop' for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.
  • This is similar to a civilian Emergency Operations Center for Police / Sheriff Department but it is not the same; however, we action 911 notifications.
  • This is not a traditional Network Engineer or System Administration role; however, having either background speeds up training so you can be proficient in 6 - 12 months.
  • This role is mission critical; therefore are demanding and challenging. This is NOT a role that can be trusted to be performed in a remote capacity, must be ON SITE.
  • Person we seek must have a solid Information Technology foundation.
  • Panama Shift Schedule | 24 / 7 Shift Coverage.
  • Panama Shift is a rotating shift pattern that uses multiple teams and two 2-hr shifts to provide 24 / 7 coverage. The working and non-working days typically follow this pattern : 2 days on, 2 days off, 3 days on, 3 days off. Each team may work the same shift (day or night) for 2-3 months then switches over to the other shift for the next 2-3 months. The rotation helps ensure equity regards to work life balance for all members of team.

Other duties include :

  • Monitoring, recognition, evaluation, and correction of IT systems, network and satellite ground stations.
  • Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites and other system operators as required for real-time detection, isolation, and resolution of problems.
  • 24 / 7 / 365 Operational Support to customers and users in the field.
  • Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) - and utilizing established TTP's to respond to issues
  • Provide support to Networking team, including Layer 1 / 2 / 3 type activities and documentation / design.
  • Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers.
  • Maintain a positive, professional and helpful working relationship with our customers.
  • Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure.
  • Provide support to the Engineering staff for testing and validation of new software releases and network connections.
  • Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy.
  • Respond to customer voice and electronic support requests.
  • Respond to real time, mission critical situations (response defined in minutes).
  • Participate in internal and external scheduled exercises.
  • Create, maintain, and update SOP / TTP documentation

    • Required Qualifications :

  • 8+ years of directly related experience in IT / Network administration and support.
  • TS / SCI or DoE Q Clearance
  • Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
  • Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc) that is utilized to support mission operations

    • Required Education / Certifications :

  • DoD 8570 Compliant Certifications are required

    • Desired Qualifications :

  • Experience with Linux and Windows system administration and networking background is preferable.

    • Location : On Customer Site

    Citizenship : US Citizenship Required

    GDIT IS YOUR PLACE :

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holiday
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