Customer Service Representative (Teller)- PT- Modesto-Dale Rd

Job Description

Job Description

About our Company :

Oak Valley Community Bank is a trusted, full-service commercial bank serving California’s Central Valley and beyond since 1991. With a strong presence in Modesto, we are committed to providing personalized banking solutions for individuals, families, and businesses.

As a two-time recipient of the Best Places to Work award, Oak Valley Community Bank fosters a supportive and inclusive workplace culture where employees thrive and grow. Our Modesto, Dale Rd branch exemplifies our community-first values, offering exceptional customer service and building lasting relationships with local residents and businesses.

About the Role :

The Part-Time (32 hours) Customer Service Representative (Teller ) plays a crucial role in ensuring a positive banking experience for our clients in our Modesto, Dale Rd . branch location. This position is responsible for handling customer transactions efficiently and accurately, while also providing exceptional service that fosters customer loyalty. The representative will be the first point of contact for customers, addressing their inquiries and resolving any issues they may encounter. By maintaining a thorough understanding of our banking products and services, the teller will effectively promote offerings that meet customer needs. Ultimately, the goal of this role is to enhance customer satisfaction and contribute to the overall success of the branch.

Minimum Qualifications :

• High school diploma or equivalent.
• Previous experience in customer service or a related field.
• Strong numerical and cash handling skills.

Preferred Qualifications :

Responsibilities :

Skills :

The required skills for this position include strong communication and interpersonal abilities, which are essential for building rapport with customers and addressing their needs effectively. Attention to detail is crucial when processing transactions to ensure accuracy and compliance with regulations. Problem-solving skills will be utilized daily to resolve customer inquiries and issues promptly. Additionally, proficiency in technology will aid in navigating banking software and enhancing service delivery. Preferred skills, such as bilingual communication, will further enhance the ability to serve a diverse clientele, contributing to a more inclusive banking environment.